When an indirect service is bad and we complain about it, most often we don’t truly understand what the issue is caused by. What I mean by indirect service is a service that is beyond the experience of the person delivering it. Large companies call this customer service. I refer to the real product or service behind this customer service.
There are a lot of times when spending the effort to find out the reasons for this issue will satisfy some of your gripes. This is because when we complain we have an expectation, and sometimes this expectation cannot be met because of something we cannot see. If this expectation can and should be met, it instead gives us a more precise means to resolve the complaint and direct it to the correct entity. Either way it will become a more positive and constructive experience.
It is okay to complain about things. Just when you do, it will be even better to really listen to the other side before coming to conclusions.